By Sriram Chakravarthy, CEO & Co-founder, Avaamo
Prompt engineering in the enterprise — today
A huge topic that always comes up with customers attempting to utilize Microsoft, Open AI or any other LLM APIs, as well as emerging developer tool kits, revolves around the complexities and various nuances of prompts. Prompt engineering entails crafting and refining written instructions to guide AI models to consistently generate the most desirable outputs. Prompt engineers use text commands to communicate with AI, letting AI execute tasks. However, generating a prompt that consistently generates the precise, personalized, well-formatted result is almost a dark art that requires strong linguistic skills, a solid grasp of language intricacies, and a keen ability to apply these linguistic nuances judiciously in different contexts, often very specific with each LLM and version of LLM. In the enterprise context, this will also involve understanding and interpreting data formats and making sure domain specific context is considered while crafting these prompts.
The questions we hear about prompts from our customers:
Why do I have to build different prompts for each LLM and sometime even versions of LLM?
What measures do you have to prevent prompt hacking?
How do I create prompts within my corporate data policy rules?
How do I manage context length effectively when I create prompts with enterprise data?
How do I eliminate hallucinations via prompts?
How does one ground a prompt for enterprise data?
How do I ensure I can get always get the source links?
How do I make sure my enterprise brand is protected?
The question: Can we eliminate this prompt hurdle?
Creating and designing prompts that produce consistent outputs, handling tens of thousands of requests daily with precision and accuracy, is a non-trivial task. Prompt engineering is exceptionally challenging; it represents the most significant obstacle to delivering a usable enterprise-wide generative AI agent. At first glance, it may seem straightforward — simply coax the Large Language Model (LLM) into responding exactly as desired. However, this task is unexpectedly difficult. There are numerous aspects involved in fine-tuning these models, making it challenging to fully comprehend the extent of intricacies unless you are a highly experienced software engineer actively engaged in this field.
The answer: Dynamic Prompting
Our engineers’ breakthrough innovation was the creation of Dynamic Prompting, a mechanism designed to eliminate the quagmire of prompt engineering.
What is Dynamic Prompting?
Avaamo’s Dynamic Prompting emerged from the necessity to simplify developers’ lives and provide an abstraction layer that facilitates the construction of LLM agents. LLaMB alleviates enterprise developers from the burdens of creating, managing, and updating prompts, as well as constructing custom libraries for various use cases. With Avaamo LLaMB, developers are completely relieved of prompt creation tasks and are not required to worry about the nuances or versions of LLM necessary for prompt building. Dynamic Prompting represents a novel approach to interaction design, dynamically generating prompts in real-time based on user behavior, context, enterprise in/out data, and enterprise identity and access control rules. This approach adjusts and customizes prompts to deliver an immersive, streamlined, and personalized user experience.
The anatomy of a dynamic grounded prompt
Let’s take a real-world example to see dynmaic prompts in action. The following screenshot is of an AI Travel Advisor built in the LLaMB framework:
Travel Advisor Agent — Built with LLaMB
In the above example, let’s assume all the relevant enterprise data, travel policy documents, and meta-data have been loaded in the system (that is a topic of the next blog) and focus on how the dynamic prompt is constructed in this example.
You might think this is a good case for Prompt chaining but it really doesn’t work for most enterprise virtual agent use cases given the time it takes to execute such complex chained prompts and the associated costs. Avaamo’s patent-pending LLaMB engine creates a single dynamic prompt that generates this response; shown in the consolidated table format which combines information from the US, International and Executive travel policies — all within a few seconds.
All these various facets of the interaction are utilized during the pre, post, and dynamic creation of this prompt. The table below lists some of these parameters going into a dynamic prompt:
While this list isn’t exhaustive, it highlights several aspects of dynamically grounded prompts that LLaMB generates instantly based on user queries, providing consistent, personalized, and accurate responses — all typically accomplished in three seconds or less and at minimal cost per generated response.
Our customers are realizing that scaling up a Generative AI agent is fundamentally different from conducting a Proof-of-Concept on a local host. As this realization sets in, we’re thrilled to offer breakthrough solutions and features that simplify, reduce costs, and enhance the efficiency of deploying Generative AI in enterprise settings.
About Avaamo
Avaamo is an advanced multimodal generative AI platform empowering global enterprises to automate and deliver outstanding self-service experiences. Our patented AI technology spans voice transcription, natural language understanding, generative AI, and call center automation. Avaamo supports self-service interactions across HR, IT service desks, and customer service for leading global companies. Facilitating over 2 billion interactions annually in 114 languages, Avaamo seamlessly integrates with 200+ common enterprise applications. Visit avaamo.ai to witness how Avaamo is shaping the future of generative AI-enabled conversational enterprises. Join us at the forefront of innovation!
