Penske Truck Rental Implements Avaamo’s AI Virtual Assistant to Enhance Reservation Process

Penske Truck Rental has selected Avaamo’s voice-driven Intelligent Virtual Assistant (IVA) for its phone-based truck rental central reservations call center. The goal is to further enhance Penske’s truck rental reservation process by phone and drive efficiencies in its call center operations.

The IVA relies on Avaamo’s Conversational IVR technology to automate and streamline the truck rental reservation process, enabling Penske’s customers to easily confirm, change, or inquire about existing reservations through proactive and personalized voice calls….(Read More)